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Supported Independent Living (SIL) Built for Complex Care

We specialise in complex behaviour, mental health presentations, and significant cognitive impairment. In-house workforce. Dedicated Housing Coordinators. Operating since 2017.

  • 9+ years in Complex SIL
  • 20+ Cultural Backgrounds Across Our Team
  • Registered Implementing Provider For Restrictive Practices
  • 5.0 Rating · 84 Google Reviews

Current SIL vacancies available across Melbourne. Reach out to check suitability.

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For Support Coordinators, allied health professionals, and families navigating complex SIL placements

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Who We Support

Hikma House provides supported independent living (SIL) accommodation in Melbourne for participants with complex behavioural, mental health, and cognitive support needs. Before making a SIL referral, it helps to know who we are the right fit for and who we are not.

Within Our Scope

  • Significant behavioural complexity
  • Mental health presentations requiring structured support
  • Significant cognitive impairment with high supervision needs
  • Participants with an active Behaviour Support Plan
  • 1:1 active support and complex day-to-day supervision needs
  • Participants transitioning from hospital who are eligible for SIL
  • Participants requiring a registered implementing provider for restrictive practices

Outside Our Scope

  • Complex high-intensity medical needs (PEG feeding, ventilators, catheters)
  • Nursing-heavy supports requiring clinical oversight
  • Shared 1:3 or 1:4 SIL models
  • Participants outside Melbourne metro
Make A SIL Enquiry
The Hikma Standard
How we are built to deliver stability.
The Structure
How we are built to manage complexity consistently
1
Coordinated Oversight

Every participant has a dedicated Housing Coordinator — one central person overseeing supports, aligning the team and stakeholders, and acting as the reliable point of contact for the Support Coordinator throughout.

2
Structured Support and Escalation

Housing Coordinators cover business hours. An after-hours line operates outside those hours. Night Supervisors are present across our homes overnight so there is always experienced oversight in place.

3
Governance and Accountability

Supports are documented through ShiftCare. Weekly data reports go to Care Teams covering behaviour trends, incidents, and support delivery. Incident reporting follows a structured process with leadership review where required.

4
Intake Discipline and Suitability

Every referral goes through a proper assessment before a decision is made. We gather full context, assess compatibility, and say no when the fit is not right. That discipline protects participants, families, and staff.

The People
Who delivers the support and why it matters
5
Skilled and Consistent Staffing

Every participant has a dedicated roster of the same staff. Support workers are matched based on skillset, experience, and suitability. Familiarity builds trust, and trust is what allows support to work.

6
Training and Continuous Improvement

Staff complete training before they begin and receive ongoing development tailored to each participant. This may include autism, trauma, mental health, and acquired brain injury, depending on individual need.

7
Cultural Safety and Fit

Over 20 cultural backgrounds across our team. Cultural and personal fit is considered as part of how we match staff to participants, not an afterthought. For many families this has a direct impact on engagement and long-term stability.

Long-term stability.
The result is a stable home environment, consistent routines, and a better quality of life for every participant we support.

Our Process

1. Submit A SIL Referral

You’ll hear from us within one to two business days. We’ll ask a few questions to understand the participant’s situation before anything else.

2. Suitability Assessment

If there looks to be a fit, we’ll ask for the key documentation. We assess suitability carefully and come back to you with a clear answer.

3. Review & Meeting

Before proceeding, the right people sit down together. Our intake team, the care team, and you. We get aligned before anything is committed to.

4. Transition Planning

A structured transition built around the participant. The Housing Coordinator is involved from this stage, attending care meetings and building familiarity well before day one.

Making A Referral to Hikma House?

Whether you’re referring a participant for SIL housing or exploring current vacancies, our team ensures a structured and transparent intake process from the start. Here is what you need to know about working with us.

A clear answer within 1 to 2 business days.
You will know whether we can support the participant and why. If we cannot take them on, you will have the reasoning so you can keep moving forward.
Built for participants with significant complexity.
Behavioural complexity, mental health presentations, cognitive impairment, history of placement breakdown, and participants requiring a registered implementing provider for restrictive practices. Our systems are built around this level of need.
One point of contact throughout.
Once a participant is placed, the Housing Coordinator manages communication, coordinates the care team, and keeps you across what is happening. No chasing general inboxes or shift leaders for updates.
Documentation that holds up at plan review.
Weekly data reports, ShiftCare records, and incident reporting with clear escalation pathways. Everything is in order when you need it.
Make A SIL Enquiry

Frequently Asked Questions

Many of the participants we support have come to us after previous placements broke down. We start by understanding what happened to ensure the next placement is built differently. The Housing Coordinator works alongside you and the allied health team from the transition stage, so the gaps that caused the last placement to break down are addressed before day one.

Yes. Hikma House is a registered implementing provider for regulated restrictive practices. Any use of a restrictive practice sits within the participant’s active Behaviour Support Plan and is implemented in line with the plan, the BSP practitioner’s guidance, and the NDIS Quality and Safeguards Commission requirements.

You will get a clear answer within one to two business days. If it is a good fit, we will start transition planning straight away. If we cannot, we will explain the reasoning so you have what you need for your next conversation.

The more context we have upfront, the faster we can come back to you. Useful items to include are a current Behaviour Support Plan if one is in place, recent incident history or behaviour summary, previous SIL history (what was tried and what happened), current funding breakdown and support ratio, and any environmental or safety considerations.

We currently only operate within the Melbourne metropolitan area. 

Hikma House supports referrals for SIL vacancies across Melbourne, with a focus on complex, high-support placements. Availability can vary, so we encourage support coordinators and families to reach out to discuss current options and suitability.

You can submit an enquiry through our form or contact our team directly. We will review the participant’s circumstance, assess suitability, and guide you through the next steps for supported independent living placement.

Yes. Hikma House specialises in supporting participants with significant behavioural complexity, including those with active Behaviour Support Plans and histories of placement breakdown.