NDIS Service Provider Melbourne
Specialists in Supported Independent Living (SIL) & Complex Care
NDIS Service Provider Melbourne
Specialists in Supported Independent Living (SIL) & Complex Care
Your Trusted Partner For Quality Care
Hikma House is a registered NDIS service provider based in Melbourne, dedicated to delivering personalised Supported Independent Living (SIL) and Complex Care services.
Our mission is to provide high-quality home and community care that not only enriches the lives of our participants but also empowers them to live with greater independence. By fostering confidence and uplifting morale, we aim to support individuals in taking control of their lives.
Hikma House is a trusted provider serving diverse communities with exceptional care, dedicated to helping participants lead more fulfilling and autonomous lives.
Our Services
Hikma House provides extensive NDIS support services across Melbourne, guided by our commitment to personalised care. Our team are here to assist you at every step, ensuring that each service is tailored to meet your unique needs and enhance your quality of life
Supported Independent Living (SIL)
Every participant has a dedicated Housing Coordinator — one central person overseeing supports, aligning the team and stakeholders, and acting as the reliable point of contact for the Support Coordinator throughout.
Housing Coordinators cover business hours. An after-hours line operates outside those hours. Night Supervisors are present across our homes overnight, so there is always experienced oversight in place.
Supports are documented through ShiftCare. Weekly data reports go to Care Teams covering behaviour trends, incidents, and support delivery. Incident reporting follows a structured process with leadership review where required.
Every referral goes through a proper assessment before a decision is made. We gather full context, assess compatibility, and say no when the fit is not right. That discipline protects participants, families, and staff.
Every participant has a dedicated roster of the same staff consistently. Workers are matched based on skillset, experience, and suitability. Familiarity builds trust, and trust is what allows support to work.
Staff complete training before they begin and receive ongoing development tailored to the participants they work with. This may include areas such as autism, trauma, mental health, and acquired brain injury, depending on individual need.
With over 20 cultural backgrounds across our team, cultural and personal fit is considered as part of how we match staff to participants. For many families, this has a direct impact on engagement and long-term stability.
Dedicated support with three levels of escalation for urgent needs, available around the clock.
Preparation and submission of SIL compliance documents including roster of care and end-of-year reports.
Adaptable ratios (2:1, 1:1, 1:2) in line with your funding and changing support needs.
Support with domestic tasks and appointment management to help participants maintain their home environment.
Oversees the program to ensure delivery of comprehensive, individualised support for each participant.
Weekly comprehensive progress notes and data sent to the care team for full transparency and informed decision making.
Effective oversight and management of medications to ensure safety and continuity of health support.
Personalised meal plans and grocery management tailored to each participant's preferences and dietary needs.
Assistance with transport and support for community activities, appointments, and social participation.
Wrap-around support including input from your allied health team, reviewed and discussed monthly to maintain quality.
Staff are specifically trained and matched to meet participant needs, available around the clock every day of the year.
Don't Just Take Our Word for It
Here’s what our awesome community have to say about working with us:
Our Team is Here to Help
Call us to discuss your needs, and we’ll help you explore the best options available.
Whether you require in-home care support, out-of-home care services, supported accommodation, community participation, or additional information about the NDIS, we are here to assist you every step of the way.