Choosing the Right Short-Term Accommodation Provider: Factors to Consider
14 June 2023
Short-term accommodation (STA) plays a pivotal role in the National Disability Insurance Scheme (NDIS). It provides individuals with disabilities the opportunity to access temporary accommodation and support services.
Choosing the right STA provider is essential to ensure a comfortable and supportive experience. Let’s explore the various factors to consider when selecting a short-term accommodation provider under the NDIS.
Table of Contents
#1 Location and Accessibility
Location and accessibility are key considerations when choosing an STA provider. The location should be convenient, preferably in close proximity to essential amenities, public transportation hubs, and healthcare facilities.
This ensures that individuals can access necessary services and resources easily. Additionally, consider the accessibility features of the accommodation, such as wheelchair ramps, accessible bathrooms, and wide doorways, to meet specific mobility requirements.
Finding an STA provider that offers convenient and accessible locations ensures that individuals can engage in their community, access healthcare services, and participate in social activities with ease.
#2 Services and Support
Evaluate the range of services and support offered by the STA provider. Everyone has unique needs, so it is essential to ensure that the provider can cater to all of those effectively. Look for providers who offer personalised care plans, assistance with daily activities, access to healthcare professionals, and recreational programs to promote social engagement and skill development.
Comprehensive support services can enhance the overall experience of individuals in short-term accommodation. These may include assistance with personal care, medication management, therapeutic activities, and access to allied health professionals, such as physiotherapists or occupational therapists.
#3 Staff Qualifications and Training
The expertise and qualifications of the staff members are crucial in ensuring high-quality care and support. Enquire about the qualifications, experience, and training of the staff members at the STA provider. Trained and compassionate staff who are knowledgeable in disability support can provide a safe and nurturing environment for individuals.
Look for providers that invest in ongoing staff training and professional development to ensure that their team remains up to date with best practices in disability support. This includes training in areas such as person centered care, communication techniques, behaviour management, and emergency response protocols.
#4 Accommodation Facilities
Assess the accommodation facilities provided by the STA provider. Consider factors such as room sizes, accessibility features, cleanliness, and safety measures. The accommodation should be comfortable, well-maintained, and equipped with appropriate assistive devices and technology to meet the individual’s specific requirements.
Look for accommodations that prioritise safety with features such as secure entrances, emergency response systems, and appropriate adaptations for individuals with specific needs. Cleanliness and hygiene are also important factors to ensure a comfortable and healthy living environment.
#5 Individualised Care and Support Plans
A reputable STA provider should offer individualised care and support plans tailored to each resident’s unique needs. These plans should be developed in consultation with the individual, their families, and support coordinators. Look for providers who prioritise person centered care and involve the individual in decision-making processes.
Individualised care plans should address specific goals, preferences, and support needs of the individual. They may include strategies for promoting independence, supporting personal interests, managing health conditions, and fostering social connections.
#6 Reviews and Recommendations
Research and read reviews or testimonials from other individuals who have stayed at the STA facility. Their firsthand experiences can provide valuable insights into the quality of care, support, and overall experience offered by the provider. Additionally, seek recommendations from support coordinators, healthcare professionals, or disability support organisations for trusted STA providers.
Reviews and recommendations can give you a sense of the provider’s reputation, the experiences of others, and help you make an informed decision. Look for patterns of positive feedback regarding staff interactions, cleanliness, safety, and the overall satisfaction of residents.
#7 Flexibility and Availability
Consider the flexibility and availability of the STA provider. Some individuals may require short-term stays on specific dates or have unique scheduling needs. Ensure that the provider can accommodate these requirements and has availability when needed. Clear communication channels and responsive customer service are also essential for addressing any concerns or queries.
Flexible arrangements can cater to the varying needs of individuals. This may include the option for respite stays, emergency short-term accommodation, or the ability to extend stays whenever necessary.
FAQ's
- Can I choose an STA provider outside of my local area?
Yes, you have the choice to select an STA provider outside of your local area. However, it’s important to consider the accessibility and convenience of the location. Take into account factors such as proximity to your desired destinations, transportation options, and any specific requirements you may have. Choosing an STA provider in a different area can offer new experiences and opportunities, but make sure it aligns with your needs and preferences.
- How can I find STA providers under the NDIS?
Finding STA providers under the NDIS involves a few different approaches. One way is to utilise the NDIS Provider Finder, an online directory that allows you to search for specific types of providers in your area. Additionally, you can consult with support coordinators who have knowledge of available STA providers and can assist you in finding suitable options. Another option is to seek recommendations from healthcare professionals, disability support organisations, or other individuals within the disability community who have experience with STA providers under the NDIS.
- Can I tour the accommodation properties before deciding?
Absolutely! Like many other STA providers, Hikma House offers the opportunity for individuals and their families to visit the accommodation facilities in person. This allows you to assess the suitability of the property and ask any questions you may have.
- What support services are available at short-term accommodation providers?
Support services can vary depending on the STA provider. While some may offer 24/7 on-site staff assistance, others may have limited support available during specific hours. It’s important to inquire about the level of support provided, especially if you have specific needs or require additional assistance during your stay. Some providers may offer services such as personal care, medical support, or access to therapy professionals. Understanding the available support services will help you make an informed decision that aligns with your needs.
Conclusion
Choosing the right short-term accommodation provider is a critical decision that can significantly impact the experience of individuals with disabilities. By considering factors such as location and accessibility, services and support, staff qualifications, accommodation facilities, individualised care plans, reviews and recommendations, and flexibility, you can make an informed choice that aligns with the specific needs and preferences of the individual.
Remember to conduct thorough research, seek recommendations, and engage in open communication with potential providers to ensure a positive and enriching STA experience within the NDIS.
If you are looking for a registered NDIS service provider in Melbourne, feel free to check out what we at Hikma House have to offer. We have many properties located throughout Melbourne and you can take a tour whenever it suits your schedule.