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Complex Care

As a registered NDIS service provider in Melbourne, we believe that all of our NDIS participants should have access to complex care and support services.

Specifically, individuals who may be dealing with homelessness, mental health issues, physical disabilities, family breakdowns, domestic violence, financial hardship, behavioural challenges and chronic conditions such as diabetes.

At Hikma House, we understand that sometimes people are faced with extremely difficult challenges and require a higher level of support. This is where we step in. Our certified support staff possess the necessary training to help our NDIS participants meet all of their high level needs.

Complex Support Accommodation

The right type of supported accommodation for you will depend on your support needs.

Some people require Specialist Disability Accommodation (SDA) where the entire property is purpose built for complex support in order to increase safety and promote independence.

On the other hand, some NDIS participants may be more suitable for Supported Independent Living (SIL) accommodation where they will have more flexibility to pursue their goals with the help of our support staff.

Woman on wheelchair smiling with a big plant beside her

What Are The Benefits of Complex Care

How It Works

Step 1 - Contact Us

Get in touch with us via phone or email.

Step 2 - Support Plan Development

Once we’ve identified your support needs, we will create a specialised support plan tailored specifically for you.

Step 3 - Find A Suitable Home

It's time to match you up with the perfect home to deliver our expertise care.

Step 4 - Move In

We work closely with you and your support network to ensure the transition is as smooth as possible.

Frequently Asked Questions

NDIS complex care refers to support services that are provided for NDIS participants that are dealing with a combination of difficult challenges and require higher support needs. NDIS complex care can be delivered by registered NDIS service providers that specialise in providing high quality complex support.

Complex care support services are helpful for people who have higher needs and require greater support during their day-to-day life.

Complex care patients may have a combination of complex needs related to mental health issues, disabilities, family breakdowns, domestic violence, financial hardship behavioural challenges or chronic conditions such as diabetes. Due to such difficult circumstances, behaviours of concern may be present in complex care patients such as causing harm to themselves or others.

Complex needs or complex support needs in disability refer to NDIS participants that require a specialist level of support from a NDIS provider in order to best manage their difficulties. Complex needs in disability vary and maybe include certain disabilities or chronic conditions such as cerebral palsy, diabetes, epilepsy and others.

A complex care plan is a document that details the following:

  • The participants complex needs
  • The required supports
  • The strategy created to deliver higher levels of support
  • Any planned medical, nursing or allied health activities for the participant
  • Anything else that is relevant to the maintenance and success of the participants overall goals.

A complex care plan is created in order to achieve the desired goals of the participant and to ensure they are being fully supported to live an empowering life.

Complex care workers are fully trained support workers that support people who have higher care needs.

A complex care support worker has the following roles and responsibilities:

  • Assistance with daily living
  • Monitoring a participants conditions
  • Assistance with medication 
  • Delivering specialised support
  • Assistance with transportation
  • Complex behaviour support
  • Health and dietary management

Complex care delivers a wide range of benefits for NDIS participants. People utilising complex care will feel great knowing they have a higher level of support and expert staff with them every step of the away. Other benefits include:

  • A team of highly knowledgeable and experienced staff
  • Companionship
  • Assistance with personal care
  • Responsive, adaptive and specialised supports such as diabetes management
  • Support with achieving complex needs
  • 24/7 support